The Australian government has banned the export of protective equipment due to the spread of COVID-19. Therefore, our Australia warehouse will not export any protective equipment, including face masks, gloves, gowns, glasses and goggles, alcohol wipes, hand sanitizers, etc. If you have already placed an order of the above-mentioned goods in Australia, please cancel the order with your seller as soon as possible. Due to the special situation, Buyandship will provide parcel return service for those parcels arriving at our Australia warehouse. In order to facilitate you to arrange the parcel return, parcels can be temporarily stored in the warehouse for one month at most. Please note that any overdue parcels will be discarded. When you return your parcels, you can only return them in whole as parcels can not be split for further processing. For any parcel without a return label, members have to directly purchase the label from..

Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days. UK warehouse will maintain services of parcel receiving and checking-in for today and tomorrow. The cut-off date for sending out parcels from our UK warehouse is on March 31st. Starting from this Wednesday (April 1st), UK warehouse will be closed for 14 days, which means daily operation will be suspended, including parcels receiving, checking-in and sending out. Please stop using the UK warehouse for your transshipment. If you have any order on UK websites recently, we advise you to cancel the order(s), or contact the seller to postpone the date of delivery. Nevertheless, as a measure to protect our users from the potential loss regarding the suspension of parcel receiving, parcels delivered by Royal Mail will be signed, received and stored by the..

The latest status of warehouses are as follows. Japan Our warehouse is operating as usual. Due to the great reduction of flights, please expect delays on all shipments, especially for those shipments containing food and liquid. The checking-in and checking out for these kinds of shipments will be longer than usual. Hence, we strongly advise members to not purchase any items containing liquids and food at this time. US Our warehouse is operating as usual. The recent restriction in Oregon does not affect the logistic service. However, please expect delays on shipments due to the reduction of flights. UK (Updated on March 29th) Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days, starting from next Monday (March 30th). From now on, UK warehouse will temporarily suspend its daily operation, including receiving, checking-in..

In order to ensure that your goods is accurately delivered to our Korea warehouse and optimize the parcel processing service, we are updating the telephone number and the recipient name format of Korea warehouse. To prevent delays for your future parcels, we strongly advise you to change your Korean shipping info now.