How to use ?
Register as a Buyandship member
- What you’ll need is just your name, email address, your mobile number, and some personal information;
- Upon your registration, you will get a unique member ID which also serve as the identification of your parcels during the shipping progress.
- If you do not have the verification email, please check the spam or junk mail folder.
Declare your shipment
- From the email sent by your retailer, you can find all the information you needed for the declaration, such as Shipping Carrier and the Tracking Number of your goods;
- Once you get the above-mentioned information, please declare your parcel immediately at “Parcel Management”;
- When your package reaches our overseas warehouse, it will be checked in within 2 working days. If not, contact us.
- Parcels may need an extra 2-3 working days for checking-in after they have arrived at our warehouses in this extraordinary period.
- Any declaration completed after the parcels arrives at our overseas warehouse may delay the shipping time.
- Any parcels without declaration or with misleading information in the declaration will affect the arrival time at Hong Kong warehouse and its shipping progress to Philippines.
- Any false statement in the declaration may affect the insurance claim of your package.
Consolidate your shipment
- You will receive an email notification when your parcels arrives at Hong Kong warehouse. Then, you can create a shipment order by consolidating your parcels on your dashboard.
- Please add / confirm your delivery address at “My Addresses”.
- After your payment is settled by online credit or debit card, your shipment will be sent out from our Hong Kong warehouse within 1-2 working days. (As this is an overseas payment, you may contact your card issuer with questions regarding any relevant administration fee.)
- Now, you only need to sit back until receiving the parcel collection notification. You can have a look at the recommended overseas shopping sites which are picked up by our editors if you have time.
- When your parcels have arrived at Buyandship Hong Kong warehouse, if you have any questions regarding the chargeable weight, please contact us before you pay the delivery fee.
- Any unpaid parcels will not be sent out from our Buyandship Hong Kong warehouse. Those parcels can be stored at our Hong Kong warehouse for 30 days for FREE, and afterwards there will be an overdue storage fee. For the details, please refer to “Pricing” section.
Collect your goods
- Local Delivery to your address takes about 3 to 5 working days from Hong Kong warehouse.
- In case of Customs inspection, the time of delivery may be delayed. Please be patient.
- The unpaid shipment will not be sent out from our Hong Kong warehouse.
Cut Off / Shipping Time of Our Overseas Warehouses
- 5 times a week
- Every Tuesday to Saturday HKT
- 5 times a week
- Every Monday to Friday HKT
- 2 times a week
- Every Tuesday and Friday HKT
- 1 time a week
- Every Friday HKT
- 1 time a week
- Every Tuesday HKT
- Packages arriving from our overseas warehouses will be checked out as soon as possible;
- When the delivery status of the package has changed to “Check Out”, it means that the package has been arranged for delivery to our HK warehouse;
- Arrival time will be postponed by global public holidays.
- U.S., U.K., Australia and Italy: 4-6 days
- Japan, Korea, China and Taiwan: 2-4 days
- Thailand: 3-4 days
Register as Buyandship member